Shipping & Return Policy
Shipping Policy
At PakStep, we provide FREE SHIPPING across Pakistan to ensure a hassle-free shopping experience.
- Shipping Partners: We ship via PostEx, Leopards, and TCS for reliable and fast delivery.
- Processing Time: Orders are processed within 1-2 business days after confirmation.
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Delivery Time:
- Within Pakistan: Estimated delivery time is 3-5 business days.
- Shipping Charges: Absolutely FREE across Pakistan!
- International Shipping: Currently, we do not offer international shipping.
Return & Exchange Policy
We want you to be completely satisfied with your purchase! If you experience any issues, please review our return and exchange policy below:
Eligibility for Return/Exchange:
- Returns or exchanges are accepted within 7 days of receiving your order.
- The product must be unused, unworn, and in its original packaging.
- Exchanges are available for size issues or defective items.
How to Request a Return/Exchange:
- Contact Us: Email us at pakstep23@gmail.com or WhatsApp +92 3289522226 with your order details.
- Approval: Once approved, we will guide you on how to return the product.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Policy:
- Refunds are only provided in case of defective or incorrect products.
- Refunds will be processed within 7-10 business days after we receive the returned item.
- Cash on Delivery (COD) orders are only eligible for exchange, not refunds.
For any further questions, feel free to contact our support team!
📞 Customer Support: +92 3289522226
📧 Email: pakstep23@gmail.com