Shipping & Exchange
Last Updated: June 6, 2026
Thank you for shopping with PakStep. We strive to provide a smooth and reliable shopping experience for all our customers.
Shipping Policy
- We deliver across Pakistan.
- Orders are typically processed within 1–2 business days.
- Delivery usually takes 3–7 business days, depending on your location.
- Delivery times may vary during holidays, sales, or due to courier delays.
- Customers will receive order updates through phone, SMS, or email when applicable.
Exchange Policy
Your satisfaction is important to us. We offer an exchange policy for eligible products.
Exchange Eligibility
Products can be exchanged if:
- The wrong item was delivered.
- The size received does not fit.
- The product has a manufacturing defect.
- The exchange request is made within 7 days of receiving the order.
Exchange Conditions
- The product must be unused and in its original condition.
- Original packaging, tags, and accessories must be included.
- Products showing signs of use, damage, or alteration may not qualify for exchange.
- Exchange Process
- Contact our customer support within 7 days of receiving your order.
- Provide your order number and reason for exchange.
- Our team will guide you through the exchange process.
- Once the returned item is received and inspected, the replacement product will be shipped.
- No Refund Policy
At this time, PakStep does not offer refunds. We only provide product exchanges for eligible cases mentioned above.
Contact Us
If you have any questions regarding shipping or exchanges, please contact our customer support team.
PakStep
Email: pakstep23@gmail.com
Phone: +92 3289522226