Refund Policy

At PakStep, we care about our customers and want to make sure you are completely happy with your purchase. If you are not satisfied with your order, we are here to help!

When Can You Get a Refund?

You can request a refund if:
✔ You received a damaged, defective, or incorrect item.
✔ The product is unused, unworn, and in its original packaging with all tags attached.
✔ You contact us within 7 days of receiving your order.

Items That Cannot Be Refunded

⛔ Customized or personalized footwear.
⛔ Items bought on sale or discount (unless they are damaged or defective).
⛔ Gift cards and promotional items.

How to Request a Refund

1. Contact Us: Send message to [03289522226] with your order number, reason for the refund, and clear photos of the product if it is damaged or incorrect.
2. Send the Product Back: If your refund request is approved, we will provide a return address. You will need to send the product back (return shipping costs may apply).
3. Inspection & Approval: Once we receive the product, our team will check it and inform you if your refund is approved.
4. Receive Your Refund: If approved, your refund will be processed within 5-7 business days to your original payment method.

If You Receive a Damaged or Wrong Item

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no extra cost.

If you have any questions, feel free to reach out to our support team at +92 3289522226.  Thank you for shopping with PakStep – we appreciate your trust and support! 😊